JOIN THE TEAM

Over the past 25 years we have built a powerful, end-to-end IT capability that provides everything from consultancy and project management, through a full range of public and private cloud offerings, to the installation of physical infrastructure.

We couldn’t have done any of it without our people.

Working at enablesIT provides diverse learning opportunities, an exciting challenge and the opportunity to make a real difference. We offer a range of roles and the flexibility to get involved in a wide range of high-profile projects.

We are looking for passionate, committed individuals to join our team. If you are willing to learn, willing to share and willing to challenge, we’d love to hear from you.

To learn more, email us with a copy of your CV at careers@enablesit.com  or check our current opportunities.

Current Vacancies

Cranleigh, Surrey
Salary £25,000 – £35,000 per year depending on experience.

As an IT Service Desk Engineer you will ensure the service delivery team is able to meet service levels for all customer contracts by providing the necessary technical expertise in response to incidents, by supporting colleagues and customers as required by the Service Desk Manager.

Main tasks of job:

As an IT Service Desk Engineer your main responsibilities will include but are not limited to:

  • Interacting with customers in a friendly and professional manner, providing accurate responses that are appropriately communicated to customers
  • Responding to support tickets and monitoring alerts, resolving or escalating incidents and service requests where needed
  • Ensuring high levels of communication to the customer during the ticket life cycle, in accordance with the service desk processes
  • Understanding and logging all issues and associated work from initial call to completion
  • Understanding and proactively monitoring tool sets to progress alerts appropriately
  • Escalating as required before service breaches
  • Attending site to perform field engineering functions as required
  • Work on a rota basis in conjunction with colleagues to provide 24/7 support

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

If this is the role for you please send your CV to careers@enablesit.com

Cranleigh, Surrey
Salary £40,000 – £55,000 per year depending on experience.

As an IT Project Engineer you will assume lead on IT projects for our managed services customers, including planning, documentation and undertaking implementations. Act as an escalation point for complex issues from other areas of the business and provide technical pre-sales capability to the sales teams.

 

Main tasks of job:

  • Deploy solutions to our clients in line with the project requirements for budget and timescale
  • Ensure all deployments are signed off to client satisfaction, are fully and accurately documented and handed over to service desk
  • As an IT Project Engineer your main responsibilities will include developing and maintaining the appropriate product and services knowledge and learn about new products as requested, including passing relevant technical certifications and maintaining appropriate vendor qualifications as required
  • Demonstrating strong commitment to service ethics and interacting with clients in a respectful, courteous and positive manner
  • Ensure the security of client and company data systems are in line with the company security policy.
  • Provide presales response to colleagues within SLA as required
  • Assist with scoping and recommending solutions, to include benefits, outcomes, materials and costs to allow sales team to quote
  • Assist the support team with technical escalations, including out of hours, as necessary, where escalations are complex, create resolution plan and take ownership of issue until effectively resolved
  • Assist on the support desk as and when required, including 3rd line support escalated issues. Demonstrate strong commitment to service ethics
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Ensure all information is handled within company, ISO and legislative guidelines
  • The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

If this is the role for you please send your CV to careers@enablesit.com

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