IT SUPPORT
IT Support that enables your whole business.
We take the pain out of managing your IT, replacing it with agile, responsive and reliable support through a single point of contact.
This gives you the valuable time and headspace to focus on your core business and strategic projects, safe in the knowledge that we’re in your corner, with the experts and the services you need to keep your IT performing brilliantly 24/7.
Do you need user support?
When your users are supported with everything they need, productivity soars.
We can support your users beyond the 9-5, ensuring support from 8am until 6pm, with the option for full 24/7 cover which means that evenings, weekends and bank holidays, we’ll be there ready to support your end users.
Our remote end user support includes monitoring and alerting of key issues for desktop devices. Our real time monitoring and alerting software monitors your desktop devices and promptly alerts our service desk to enable us to remedy detected errors. And we’ll give you access to our portal for asset management, enhancing your visibility.
We’ll support your e-mail, browser, Microsoft Office and agreed third-party applications.
Key elements of these services are the security features, including anti-virus and malware monitoring and updates. We carefully schedule patch management to maximise coverage, but minimise business impact.
Is your IT infrastructure letting you down?
We provide proactive support across your infrastructure irrespective of whether they are located onsite, at a data centre (enablesIT or your own) or in the cloud. Our 24/7 service desk sits at the heart of our Managed Services, ensuring we provide a step change in service and the assurance of availability.
How we do it:
- We monitor your systems 24/7, using smart monitoring and management tools to ensure availability.
- We monitor and fix your infrastructure issues with our remote management service before they impact your business, even before the end-user notices.
- We also monitor system performance around the clock and ensure your applications are running correctly.
- We are rigorous about regular reporting and delivering beyond agreed service levels, to drive a culture of continuous improvement.
Do you need IT staff onsite to enable your business?
Remote services are just part of what we do at enablesIT. We can also provide onsite support for your business, whether you need reactive or proactive onsite technical resources on either a scheduled or on-demand basis.
We’re experts in IT Delivery, but you know your business inside out, so we can be flexible to your needs. For example, we can provide onsite support alongside our other services or a single service that operates alongside your own IT Teams or other third parties. The choice is yours.
Got your own IT team? Just want to use our tools?
We can work with your IT team to deploy our remote monitoring and management tool, which function as part of your team, alerting them to issues and providing a fully operational portal for tracking and managing your IT assets.
This service enables your internal IT team to have complete visibility of real-time data ensuring that any deviation from ‘normal’ across your systems or network is highlighted and resolved promptly.
Are you confident in your backup solution?
With our fully managed service, we’ll ensure that your data is protected. Available as a standalone service or as an integral part of our managed services. We take backups every hour, stored with high-grade encryption on a provided storage device, so we can quickly and securely recover data in the event of deletion or loss.
We provide the option for a backup to be sent to our secure datacentre overnight and configured for fast failover in the event of an outage, or other failure of your live systems.
We regularly test backups at random intervals to ensure data integrity and availability and the thoroughly planned business continuity testing.