Delivering upgrades in tight timescales for the National Portrait Gallery

Case Study


Founded in 1856, the National Portrait Gallery remains a national treasure. They work tirelessly to promote the appreciation and understanding of the people who have made and are making British history and culture through the medium of portraits.  

Due to a ceasing of support from Microsoft, the National Portrait Gallery needed to upgrade from Exchange 2010 to Exchange 2016. The project had stalled internally, and with a hard deadline driven by the business, they turned to enablesIT for help. 

The challenge

There was an extremely tight timescale of just two weeks from kick-off to completion, managing change through a large organisation.  

It was agreed that enablesIT would focus on the migration, with National Portrait Gallery staff managing the user experience. Communication was vital throughout the project, both between the companies and the companies users. 

A smooth transition with no downtime

Our trusted approach ensured a smooth transition from one platform to the next, with no delay or downtime for client communications throughout the works.

Our specialist knowledge of backups, server installations, and configurations also allowed us to assist throughout the upgrade process.

Delivering a quality service and improving future security

We delivered to a high standard, and our consistent communication with the team at the National Portrait Gallery strengthened our working relationship and minimised business impact.

We completed all agreed work within the tight timescales, enabling the customer to retire all legacy servers, improving their security and support moving forward.  

The National Portrait Gallery operates a small in-house IT team and for over 8 years we have used enablesIT to provide additional support. This includes VMware support, managed patching and anti-virus services and bespoke project work such as helping us to migrate our Exchange estate to Office 365. 

During this period enablesIT have proven themselves repeatedly, going above and beyond what was expected of them to help us out and to tackle any major incidents that have occurred. 

It is a source of reassurance to know that we have enablesIT supporting the Gallery and I would highly recommend them.

National Portrait Gallery