HOW WE WORK

Most IT support is judged on response times and how quickly a ticket gets closed. We think that’s a low bar. This page explains what we actually commit to, and how we hold ourselves to it.

TWO WAYS TO WORK WITH US

Whichever describes you, we fit around it

Some clients have no internal IT at all. Others have a capable team that’s stretched, or needs specialist strength they don’t have in-house. Neither is a better client than the other, they just need different things from us.

Fully Managed

We take full ownership

Best fit if you have little or no internal IT capability.

  • Day-to-day IT environment
  • Cyber security & compliance
  • Microsoft 365 management
  • Infrastructure, backups and monitoring
  • Technology roadmap
Signs this is you: your current MSP is reactive, support quality is inconsistent, leadership has little visibility, cyber and compliance feel under-controlled, or growth has outpaced your IT structure.

Co-Managed

We strengthen what you’ve already got

Best fit if you have internal IT or require specialist input

  • Specialist cyber and Microsoft 365 support
  • Backup and recovery confidence
  • Multi-site consistency
  • Compliance evidence
  • Strategic and project support
Signs this is you: your internal team is stretched, backup confidence is weak, multi-site standards vary, compliance evidence needs strengthening, or leadership wants external challenge and structure.

What accountability actually means

The usual approach
  • Reports on tickets closed and uptime percentages
  • Waits for something to break, then reacts
  • A proper review only if the client pushes for one
  • Success means no major incident this month
The enablesIT approach
  • Reports on what actually changed for your business
  • Monitors continuously and acts before you notice a problem
  • Quarterly technical reviews built into the relationship
  • Success means technology moved the business forward

What working with enablesIT feels like

No jargon, no guesswork, and no disappearing after the contract is signed.

1
We start with what’s actually at risk

Not just servers and logins. Patient appointments, clinical records, and the trust people place in you the moment they book.

2
A plan you could defend to your board, or the CQC

Clear priorities in plain English, not a technical spec sheet, so you always have a straight answer when someone asks what you’re doing about risk.

3
Work fitted around patient care, not the other way round

Changes scheduled around clinic hours, with a straight answer on what’s happening and when. No silent downtime during appointments.

4
We stay on, past go-live

Regular reviews and a named contact who already knows your systems, not a different voice every time you call.

Switching to us, without the disruption

Changing IT provider can feel like a risk. Here’s the structured shape of the first 90 days, backed by our switch guarantee below.

DAYS 1–30

Foundation

We audit your current environment, deploy our security baseline, bring your network hardware under 24/7 monitoring, and make sure your team has a working support route from day one.

DAYS 31–60

Stabilise and improve

We resolve what the audit uncovered, optimise your Microsoft 365 setup, and test your backup and recovery properly.

DAYS 61–90

Align and review

We hold your first technical review, agree what we’ll be measured against, and set the roadmap for the year ahead.

OUR GUARANTEE

Two promises that put the risk on us, not you.

We’re asking you to trust us with something as important as your IT. Here’s what we’re willing to put on the line in return.

A switch you won’t feel

Moving IT provider shouldn’t mean disruption. Your first 90 days follow a structured, fully transparent onboarding. If unplanned downtime is ever caused by us, we waive our fees for the time it affected you.

Six months to know it’s right

No minimum term and no long notice period. If, in the first six months, you feel we’re not providing a great service, or simply that we’re not the right fit for your organisation, we’ll help you move to an alternative provider.

Curious how this would actually work for you?

Book a Technology Review. We’ll look at your current setup, talk about where your organisation is heading, and tell you honestly where we think we can add value.