HOSTED TELEPHONY
Move off the old phone network before it switches off.
Openreach has confirmed the UK’s analogue phone network, the PSTN, switches off on 31 January 2027. Hosted telephony moves your calls onto your internet connection, planned properly, with every line that depends on it checked first.
At a glance
- Planned around clinic hours and care rotas
- Every line audited before cutover, not just the phones
- One number that follows your people, in the office or out
Does this sound like you?
- You still use traditional phone lines and have not started planning the move
- Your lines also run alarms, door entry, card machines or telecare, and nobody has mapped them
- Calls get missed at reception, or you run several sites with separate phone systems
Sound familiar? Hosted telephony is an optional extra on any tier, priced per extension.
WHY MOVE NOW
The old phone network is going
Traditional analogue lines are being retired across the UK. Moved properly, it is an upgrade. Left late, it is a scramble.
Openreach has confirmed this as the date the PSTN switches off. Services still relying on it afterwards may be moved or stop working.
Alarms, door entry, card machines, CCTV and telecare devices can all depend on the same lines, which matters most in care settings.
Calls follow your people, routing reflects how you answer the phone, and adding or moving users no longer needs an engineer visit.
THE SERVICE
What is included
One business number, available wherever your team happens to be.
Menus, hunt groups and out-of-hours handling, so calls reach the right person and nothing is missed.
Missed calls and messages delivered straight to your inbox.
See call volumes and response patterns, so decisions about cover are based on real numbers.
A plan for what happens if your internet connection drops, including mobile failover with business broadband.
Your existing numbers moved across where possible, with the switch planned around your day.
IN PRACTICE
Built around how you actually work
Calls routed to the right team, overflow handled sensibly, and a clear out-of-hours message with the right emergency instructions.
Every line mapped before cutover, including alarms, lift phones and telecare, so nothing that residents depend on is switched off by accident.
One system across every site, with free internal calls and a consistent experience for patients and families.
WHERE IT SITS IN PRICING
Which tier includes this?
Hosted telephony is an optional extra on any tier, priced per extension. It sits well alongside our Network Infrastructure and business broadband services. See Pricing.
WHY ENABLESIT
What makes working with us different
When something is not working, you call us once, not two suppliers who each point at the other.
We design call flow around how you actually answer the phone, not a generic template.
With a fixed national deadline, early planning is the difference between a smooth move and an emergency.
Before you ask
Questions we get asked
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Talk to us about Hosted Telephony
No jargon and no obligation. We will look at your current setup and tell you honestly where we can add value.
