IT Support
IT support that fixes today’s problem and prevents tomorrow’s.
A responsive helpdesk, 24/7 monitoring and a named team who know your environment, so your clinicians and staff get back to patients and residents instead of waiting on IT.
At a glance
- Critical issues picked up in minutes, often before you notice them
- 24/7 monitoring and preventative maintenance
- Fully managed, or co-managed alongside your internal team
Does this sound like you?
- Simple problems take a day to fix, and nobody is sure who to call
- Your IT provider only appears when something breaks
- Your internal IT person is stretched, and too much depends on them
Sound familiar? This is what our Available tier is built for.
WHAT TO EXPECT
What happens when you need help
Good support is not about how quickly a ticket is closed. It is about how quickly you are back to work, and whether the problem comes back.
Your environment is documented and your team has named contacts, so nobody starts from scratch every time you call.
Because we monitor 24/7, we often see the problem before you do. Anything stopping appointments, resident care or patient records is treated as critical, and our estimated resolution time is around 4 hours, though every issue is different.
Recurring problems are traced back to the root cause and reported on in your regular technical review.
THE SERVICE
What is included
Support for your whole team, from a forgotten password to a frozen clinical workstation. Standard hours are 8am to 6pm, Monday to Friday, excluding bank holidays, with 24/7 support where you need it.
Your systems, and your network hardware (firewalls, routers, switches and wireless access points), are watched around the clock, so many problems are spotted before your team notices.
Devices and software kept up to date on a schedule that respects clinic hours and care rotas.
Laptops, desktops and shared devices set up consistently, secured and replaced on a plan.
New starters, leavers, shared mailboxes and access changes handled promptly and securely.
A quarterly review in plain English: what happened, what we fixed and what comes next.
IN PRACTICE
Built around how you actually work
Changes and updates scheduled around appointments, with a straight answer on what is happening and when.
Round-the-clock care needs round-the-clock monitoring, plus shared devices that are simple for rota-based staff to use.
Joiners, movers and leavers handled quickly and securely, with a clear record of who has access to what.
WHERE IT SITS IN PRICING
Which tier includes this?
Included in full from our Available tier, the starting point for every client, with standard support hours of 8am to 6pm, Monday to Friday (excluding bank holidays), plus 24/7 cover where required. This is the Proactive pillar of our service.
WHY ENABLESIT
What makes working with us different
You deal with the same people each time, not a rotating helpdesk. One client described it as a relationship, not a faceless service.
Monitoring and preventative maintenance mean fewer surprises, and a provider who is planning ahead, not just waiting for the phone to ring.
If you have internal IT, we strengthen it. If you do not, we take ownership. Either way you stay in control.
Before you ask
Questions we get asked
MORE FROM ENABLESIT
Related services
Talk to us about IT Support
No jargon and no obligation. We will look at your current setup and tell you honestly where we can add value.
