Are you looking for end user support?
We provide remote end user support, including monitoring and alerting of key issues for desktop devices. With access to our portal for asset management, we can enhance customer visibility.
Our core hours service goes beyond 9 to 5, ensuring support from 8am until 8pm, with the option for full 24/7 cover which means evening, weekends and bank holidays, we’re there ready to support your end users.
Our real time monitoring and alerting software monitors your desktop devices and promptly alerts our service desk to enable us to remedy of detected errors. We’ll support your e-mail, browser, Microsoft Office and agreed third-party applications.
Key elements of these services are the security features, including anti-virus and malware monitoring and updates. We schedule patch management to maximise coverage, but minimise business impact.